European Needlework Village
Herrschners is currently experiencing a system outage that has impacted our phone systems and our procedures to pack and ship orders. Our team and network partners are diligently working to get this resolved as soon as possible.
You may still place your order online, but there may be delays in shipping.
Please continue to direct any questions via email to CustomerService@Herrschners.com Our team of customer care specialists are currently able to respond to emails within 48 hours.
We understand that getting the products you love to you as quickly as possible is very important. We thank you for your patience, and look forward to being back to full speed as soon as possible.
Please watch this site or our Facebook page for current updates.
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To our valued customer:
- Due to supply issues with partners, some products may show as temporarily unavailable for purchase or on backorder.
- Phone orders may experience longer-than-usual hold times. Email inquiries will be responded to within 24 hours.
- Backorders are shipping as quickly as product arrives from our suppliers. UPS, USPS, and DHL are all experiencing delays in their times and we thank you for your patience.
Please refer to our FAQ with any additional questions.
If you have any further questions about our web site, product information or orders, or if you have comments, suggestions, recommendations you want to share, please contact us:
- Via email at CustomerService@Herrschners.com (we make every effort to reply to your inquiry within one business day).
- Via phone toll-free at 1-800-713-1239 Monday through Friday 7:30 AM to 5:00 PM CST.
- Via traditional mail at:
Herrschners
2800 Hoover Rd.
Stevens Point, WI 54481
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