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Careers


Herrschners is a full-service craft store that needs great people to work with us!

Herrschners has been in business nearly 120 years. We are a family owned and operated company. We focus providing our customers the best products and service by giving our employees great benefits, wages, and a proper work-life balance.

We are always looking for talented people - please consider filling out our General Employment Application today!

Insurance Benefits

  • Medical
  • Prescription Drug Coverage
  • Dental
  • Vision
  • Life Insurance
  • Accident & Critical Illness Insurance
  • Health Savings Account

Herrschners Benefits

  • 401K
  • Paid Holidays and vacation
  • Tuition reimbursement program
  • Employee Discount
  • Birthday holiday

Current Open Positions

• Order Taking Representative (Seasonal)

• Customer Service Representative (Seasonal)

• Retail Store Clerk (Part Time)

• Senior Programmer Analyst

Office Positions

Seasonal Order Taking Representative

Seasonal
In this position, your primary responsibility is taking phone orders from our customers. You will also assist with processing and entering mail orders. Additionally, you will provide basic customer service duties-entering catalog requests, process catalog removals and assist customers with their orders. Additional duties may include creating craft models for our product development department, plus additional miscellaneous assignments.

Seasonal Order Taking Representative

In this position, your primary responsibility is taking phone orders from our customers. You will also assist with processing and entering mail orders. Additionally, you will provide basic customer service duties-entering catalog requests, process catalog removals and assist customers with their orders. Additional duties may include creating craft models for our product development department, plus additional miscellaneous assignments.

Essential Functions

  • Ability to manage a large volume of inbound customer calls and other assigned duties timely and effectively
  • Consistently provide our customers with a welcoming, friendly greeting in a clear speaking voice
  • Verify customer information and set clear expectations regarding their order
  • Identify opportunities to upsell product and promotions
  • Meet personal/team qualitative and quantitative targets
  • Excellent attendance and punctuality

    • Qualifications

  • Sound ability to navigate multiple websites while on calls
  • Excellent keyboard skills-accuracy and efficiency a must
  • Exceptional ability to multi-task, set priorities, and manage time effectively
  • Ability to work well in a team environment and individually
  • Ability to communicate clearly both verbally and in writing
  • Successfully complete a background check
  • Must be 18 years of age or older




    • More Info

    Seasonal Customer Service Representative

    Seasonal
    Assist our customers by providing support both verbally and through written correspondence. You will handle customer inquiries such as tracking their package, ensuring exchanges and refunds, answer product related questions, and resolve complaints. Additional duties may include creating craft models for our product development department, plus additional miscellaneous assignments.

    Seasonal Customer Service Representative

    Assist our customers by providing support both verbally and through written correspondence. You will handle customer inquiries such as tracking their package, ensuring exchanges and refunds, answer product related questions, and resolve complaints. Additional duties may include creating craft models for our product development department, plus additional miscellaneous assignments.

    Essential Functions

  • Ability to manage a large volume of inbound customer calls and other assigned duties timely and effectively.
  • Consistently provide our customers with a welcoming, friendly greeting in a clear speaking voice; paying specific attention to customer concerns and questions.
  • Identify customer needs, verify information, research issues and provide solutions and/or alternatives that build customer relationships.
  • Identify opportunities to upsell product and promotions.
  • Document customer calls as directed by department policy.
  • Meet personal/team qualitative and quantitative targets.
  • Excellent attendance and punctuality.

    • Qualifications

  • Sound ability to navigate multiple websites while on calls
  • Excellent keyboard skills-accuracy and efficiency a must
  • Attention to details, providing resolution to customers inquires
  • Exceptional ability to multi-task, set priorities, and manage time effectively
  • Ability to work well in a team environment and individually
  • Ability to communicate clearly both verbally and in writing
  • Sound decision making skills
  • Successfully complete a background check
  • Must be 18 years of age or older




    • More Info

    Retail Store Clerk

    Part Time
    Are you artistic and crafty? Do you love sharing your passion for crafts with others? In this position you will inspire and spark creativity through product promotion, demonstration, and compelling visual merchandising.

    Retail Store Clerk (Part Time)

    Are you artistic and crafty? Do you love sharing your passion for crafts with others? In this position you will inspire and spark creativity through product promotion, demonstration, and compelling visual merchandising.

    Duties and Responsibilities

  • Assist customers in store and on the telephone in a polite and friendly manner
  • Ability to resolve customer questions, or concerns per store and company policies
  • Perform sales through basic POS system, process cash, credit, check transactions
  • Maintain accurate inventory through consistent store recovery and proper replenishment using handheld scanners
  • Learn to navigate warehouse aisles, find bin locations for product, and construct kits on the fly following BOM’s
  • Create enticing visual displays using vendor and catalog samples
  • Identify opportunities to upsell product and promotions
  • Ability to Multi-task and manage time effectively
  • Straighten and maintain a clean store (vacuum, dust, sweep, and sanitize)
  • Adhere to and enforce company policies, procedures and safety guidelines
  • Other duties as assigned by Supervisor or Manager

    • Benefits

  • Fund your hobby with our 30% Employee Discount
  • Paid time off, birthday/holiday pay and referral incentives
  • 401k Retirement Savings
  • Flexible schedule, no nights

    • Basic Qualifications

  • Prior retail/cash handling experience required
  • Ability to work day, evening, and weekend shifts (2 weekends per month)
  • Knowledge of craft industry and products related to (knitting, crocheting, quilting etc.
  • Individual will possess great communication skills, is reliable, punctual, and cordial
  • Ability to operate computer, web browsers, Microsoft office (word, excel)
  • Maintain clean and neat attire/appearance

    • Requirements

  • Must be at least 17 years of age
  • Must be able to pass a Background check (if under 18 parental/legal guardian consent required for background check)




    • More Info

    Senior Programmer Analyst

    Herrschners is currently looking for a Senior Programmer Analyst to join our IT team. The Senior Programmer Analyst will formulate, develop, and implement new technical solutions to help solve modern business challenges. This position will design, develop, test, document, implement, and support custom written software, both new and existing, and provide full-stack support for internal ERP processes and related applications and databases. In addition, this position will assist with planning, requirements, and migration activities to upgrade, modernize, and streamline existing systems.

    Senior Programmer Analyst

    Herrschners is currently looking for a Senior Programmer Analyst to join our IT team. The Senior Programmer Analyst will formulate, develop, and implement new technical solutions to help solve modern business challenges. This position will design, develop, test, document, implement, and support custom written software, both new and existing, and provide full-stack support for internal ERP processes and related applications and databases. In addition, this position will assist with planning, requirements, and migration activities to upgrade, modernize, and streamline existing systems.

    Responsibilities

  • Provide software development and technical support in an agile environment
  • Research, code, test, install, modify, and document internal applications and databases
  • Integrate with 3rd party hardware devices and external software platforms/APIs
  • Validate, verify, report, and resolve defects and potential problems
  • Work to correct errors, increase efficiency, and improve interfaces and experiences
  • Communicate across departments to identify project parameters and requirements
  • Identify process and system improvements, suggest new technologies or platforms
  • Prepare application documentation for existing, new and revised implementations

    • Knowledge and Experience

  • Excellent understanding of coding methods and best practices
  • Proven ability to be highly organized, multi-tasking, and flexible
  • A self-starter with the ability to prioritize and think outside-the-box
  • Able to take on complex projects and be an effective team member
  • Keen attention to detail with proven analytical and problem-solving skills
  • Education: Bachelor’s Degree in Computer Science or related field from accredited university
  • Experience: 3-5 years, prior experience in warehouse/retail/ecommerce preferred
  • Skills: SQL (MSSQL), C#, .Net Core, HTML/CSS/JS, JSON/XML, Unit Testing

    • Location: Stevens Point, WI


    Email Resume


    More Info